General requirements for document uploads

In this article you'll find information about general requirements for document uploads, as the most common problem is to provide correct documents for various sections of onboarding form.

1. Bank documents

Can be any of the following:

·       Bank statements

·       Deposit tickets or deposit forms

·       Screenshots of your online banking environment

·       Official letters issued by a bank

·       Cheques

As Adyen verifies bank document very strictly, it is important that the document must ABSOLUTELY meet the following criteria:

·       Document MUST contain bank account owner name. If it’s company, then it must be legal business entity name (no "Doing Business As" or trading name)

·       Must contain IBAN (EU) or FULL bank account number

·       Document cannot be older than 12 months

·       Document must contain an indicator that it’s been issued by bank, such as bank logo or signature or similar

·       The country/region where the bank account is located. (if it’s EU then IBAN indicates that, if its US or CA or AU, there’s almost always bank address)

Requirements for specific documents, apart from above ones:

·       Direct deposit ticket: must contain a bank logo or letterhead and be signed or stamped by bank

·       Official letters: same as deposit tickets

The uploaded document must meet the following file format and size requirements:

·       Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)

·       Size for PDFs: minimum 1 KB, maximum 15 MB

·       Size for other formats: minimum 100 KB, maximum 15 MB

2. Registration documents

Applies to Business type only!

It’s a document which confirms the existence of business entity. Basically it has to meet two criteria:

·       Document must be no older than 12 months (and it is not about the date of establishment of the company but about the date of issue of such a document)

·       Document must be issued by reliable, independent institution, such as commercial register or e.g. tax chamber. Adyen does not precise what’s “reliable, independent institution” but practice shows that company excerpt from business registry is most widely accepted document.

3. Shareholders/Individual document

Basically depending on the country. Document must:

·       Be not expired

·       Contains name of individual whose data were submitted

·       If available: contains visible machine-readable zone (MRZ, usually a string of characters on the lower part of document)

·       Must be a scan or photo of physical copy of document

Acceptable documents:

·       Passport

·       Identity card

·       Driver’s license

Exceptions: For US acceptable document type is also photo of Social Security Card. We recommend uploading that instead of typical ID.